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adapt an existing package (e.g. an office suite).
Lawet al (2008) cited various definitions
on users experience. According to Alben (1996) user experience is related to “
all the
aspects of how people use an interactive product: the way it feels in their hands, how
well they understand how it works, how they feel about it while they’re using it, how well
it serves their purposes, and how well it fits into the entire context in which they are using
it”
. Nielsen-Norman Group defined user experience as
“all aspects of the end-user's
interaction with the company, its services, and its products”
. Wikipedia (2012) stated
“user experience is a term used to describe the overall experience and satisfaction a
user has when using a product or system”
. Mäkelä and Fulton Suri (2001)
presented
user experience as
“a result of motivated action in a certain context”
. Hassenzahl and
Tractinsky (2006) defined user experience as
“a consequence of a user’s internal state
(predispositions, expectations, needs, motivation, mood, etc.), the characteristics of the
designed system (e.g. complexity, purpose, usability, functionality, etc.) and the context
(or the environment) within which the interaction occurs (e.g. organisational/social
setting, meaningfulness of the activity, voluntariness of use, etc.)”.
As can be seen seen
from these quotations he important of user satisfaction is cited in many publications as
the main construct for user experience factors. Users experience deals with the quality
attributes of the product. It assesses if the product fulfill the user needs. User
experience sometimes is measured by, the number of complaints that users raise in
relation to the product usability and functionality. All of these points are of paramount
importance in the design of building assets assets and they should be considered in our
framework for user centred passive design.
Various terminologies in the building industry used to describe the user and end-user.
These include terms, such occupant, residents, tenant, owner, client, etc. The free
dictionary defined the occupant as “
One that occupies a position or place ".
This
suggests that live in, reside in and inhabit a space.
This view is supported by the free
dictionary (N/A) stated “
One who has certain legal rights to or control over the premises
occupied; a tenant or owner"
. There are also various other terminologies such as
indwellers which are defined as
“a person who
inhabits a particular place”.
These definitions are mainly dealing with residential
buildings. The
term is defined as
“any occupant who dwells in a place”
. The free
dictionary defined residence as
“
a person who lives or has his home in a particular
place”.
It is also defined as
“living or having one's home in a place”
.
It very clear from the above literature that there exists a difference between end-user
and user. Hence, using the evidence in literature reviews, we classify the building design
user into end-user and users. The users are the stakeholders who participate in the
development, design, construction and operation of buildings assets. These
stakeholders aim is to make the product possible for the end user. The user is an
individual or groups of individuals who uses, in a permanent or temporary status, a
building asset. This should be extending to take into account end user gender, age,
ability, physical and psychology.
Figure 4: The relationip ship between the user and user with life cycle
design project.
